IT Support Engineer

About the Role

We’re introducing a modern, distributed IT support model across our 120 dental centres—combining the strength of a local support team with the reach of an offshore support crew. As part of this exciting change, we’re hiring 2 personable and proactive Support Engineers to be based in the Greater Brisbane or Gold Coast region. There is 28 centres across Greater Brisbane, Sunshine Coast, Gold Coast

You'll be the trusted face of IT support in your region—working across Brisbane, the Gold Coast, and/OR the Sunshine Coast—helping our dental centre teams in your assigned geographic region, ensuring technology is running smoothly and efficiently so they can focus on patient care. You’ll have the flexibility to work from home when you’re not out in the field, and you’ll be supported by a senior engineering team that has your back.

What Will You Do?

• Provide Level 1/2 technical support both onsite and remotely 
• Be the friendly, go-to tech support for our centre staff—solving issues with a smile
• Travel between centre locations in your assigned region (based on where you live)
• Set up and support workstations, devices, and remote access solutions
• Work flexibly between in-centre visits and a work-from-home environment (we’ll provide a WFH kit)
• Collaborate with a distributed team to troubleshoot and resolve issues quickly and professionally

Are you what we're looking for?

• 1–3 years of IT support experience (Level 1/2)
• A strong customer-service mindset and a genuine desire to help people
• Excellent troubleshooting and communication skills—you make tech make sense
• A positive, can-do attitude and the confidence to work independently across multiple sites
• Your own reliable transport and a valid driver’s license (we reimburse kilometres monthly)
• Comfortable working in both onsite and remote settings with good self-management
• A team player who takes pride in delivering great service

Are we what you're looking for?

Pacific Smiles is a rapidly growing, professional company. We have 1800 staff who work collaboratively together with passion, positivity and a desire to be the best. At Pacific Smiles Group employees are recognised and rewarded for their contributions, and there is a strong emphasis on career and professional development.

• Work with a friendly and collaborative IT team that values great service
• A flexible role with a mix of travel, face-to-face support, and remote work
• Support from senior engineers and clear processes to help you succeed
• We’ll equip you with a home-office kit so you can do your best work from anywhere
• Be part of a growing company that values innovation, teamwork, and people
• Access to Fitness Passport health & wellness program

This role has become available as we transition to a more flexible and efficient support structure. If you enjoy variety, independence, and being a key player in a distributed support environment, we’d love to hear from you!

For position enquiries, please contact Stephanie on 0447 075 490 for a confidential discussion.